At The Hive, we are dedicated to providing our customers with the highest quality honey and ensuring your satisfaction with every purchase. Please review our return and refund policy below to understand the conditions under which returns and refunds are accepted.

1. Return Policy

Due to the perishable nature of our honey and to ensure the safety and quality of our products, we do not accept returns or exchanges once the product has been shipped. We encourage you to carefully review your order before completing your purchase.

2. Damaged or Defective Products

We take great care in packaging our products to ensure they arrive in perfect condition. However, if you receive a product that is damaged or defective, please follow these steps:

  • Contact Us: Notify us within 48 hours of receiving your order by emailing care@thehiveorganic.com or calling +91 7000369128. Please provide your order number and details of the issue.
  • Provide Proof: We may request photographs of the damaged or defective item to assess the situation and process your claim.
  • Resolution: Once we have reviewed the evidence and confirmed the issue, we will offer a replacement or a full refund, including any shipping costs. We will inform you of the next steps via email or phone.

3. Refund Process

If a refund is approved, it will be processed in the following manner:

  • Method of Refund: Refunds will be issued to the original payment method used at the time of purchase. If you paid via credit/debit card or net banking, please allow 5-7 business days for the refund to reflect in your account.
  • Partial Refunds: In certain circumstances, partial refunds may be granted if only a portion of the order is damaged or defective. This will be determined on a case-by-case basis.
  • Non-Refundable Items: Gift cards, promotional items, and any item purchased on clearance or as part of a special promotion are non-refundable.

4. Order Cancellations

  • Before Shipping: If you wish to cancel your order, please contact us as soon as possible at care@thehiveorganic.com or +91 7000369128. If the order has not yet been processed for shipping, we will cancel the order and issue a full refund.
  • After Shipping: Once an order has been shipped, it cannot be canceled. In such cases, our standard return and refund policy will apply.

5. Exchanges

We do not offer exchanges due to the perishable nature of our products. If you receive a damaged or defective item, please refer to our damaged or defective products policy above.

6. Customer Satisfaction

Your satisfaction is our top priority. If you have any concerns or questions about your order, please do not hesitate to contact our customer service team at:

  • Email: care@thehiveorganic.com
  • Phone: +91 7000369128
  • Address: 310, Kasturba Nagar, Gali No.3, Ratlam – 457001, Madhya Pradesh, INDIA

We appreciate your understanding and cooperation. Thank you for choosing The Hive for your honey needs!